Never Split the Difference (summary)

The Getting to Yes team on using emotions in a negotiation instead of pretending there aren't any.

A practical guide to reading what people's posture and gestures say before they do.

A film-school storyteller on telling your own story so people actually listen. Another small Do Book.

Harvard's principled negotiation: separate people from the problem, argue interests not positions. Still the standard.

Smart tactics for the colleague, client or co-founder who makes everything harder than it needs to be.

Straight-talking advice on being heard, in meetings, on stage and across a table.